After-Hours • Urgent Care • Active Patients

After-Hours Urgent Care
For Active Cascade Veterinary Clinics Patients

When unexpected medical concerns happen outside of normal business hours, Cascade Veterinary Clinics provides after-hours urgent care for active patients through a triage-based on-call system.

Because our clinics are not staffed 24 hours a day, all after-hours urgent care begins with a phone call. Please do not come directly to the clinic unless instructed by the triage team.

After-Hours Instructions Call (509) 663-0793

How After-Hours Urgent Care Works

Our after-hours process is designed to help your pet receive the right level of care while allowing the on-call veterinary team to be contacted and prepared when in-person care is needed.

1

Call Our Main Number

Call (509) 663-0793. This is the first step for all after-hours urgent care concerns.

2

Speak With Veterinary Triage

Your call will be answered by GuardianVets, our third-party veterinary triage partner. You will speak with a licensed veterinary technician or trained veterinary triage professional.

3

Follow Their Instructions

If your pet needs urgent medical attention, the triage team will coordinate with the on-call veterinarian and provide instructions for where to go and what to do next.

Please do not arrive at the clinic unless the triage team has instructed you to do so. Our facilities are not staffed 24 hours a day, and the on-call team must be contacted and prepared before an after-hours visit.

Who Qualifies for After-Hours Urgent Care?

After-hours urgent care is reserved for active Cascade Veterinary Clinics patients.

  • Your pet must have been seen at Cascade Veterinary Clinics within the last 12 months.
  • This includes active patients from our Wenatchee, East Wenatchee, and Leavenworth locations.
  • After-hours visits are by appointment only after veterinary triage.
  • New clients cannot be seen through our after-hours urgent care service.

On-Call After-Hours Availability

Monday – Friday: 5:30 PM to 8:00 AM

Saturday & Sunday: 5:00 PM to 8:00 AM

Why After-Hours Care Begins With Triage

Cascade Veterinary Clinics is not staffed like a 24-hour emergency hospital. Our after-hours urgent care system allows veterinary professionals to assess your pet’s condition first, determine the level of urgency, and contact the on-call veterinarian when in-person care is needed.

Safe Guidance First

Triage helps determine whether your pet needs immediate care, can safely wait for regular hours, or needs another emergency resource.

Prepared Care

When a pet needs to be seen, the on-call team can be notified and prepared before you arrive.

Sustainable Care

This process helps us provide safe, high-quality care while maintaining a sustainable schedule for our doctors and staff.

When Should You Call After Hours?

If you are worried about your pet after hours, call first. The triage team will ask questions and help determine the appropriate next step.

Call Immediately For

  • Difficulty breathing
  • Collapse or extreme weakness
  • Seizures
  • Significant bleeding or wounds
  • Possible toxin ingestion
  • Inability to urinate

May Need Guidance

  • Vomiting or diarrhea
  • Pain or limping
  • Eye concerns
  • Facial swelling or allergic reactions
  • Sudden behavior changes
  • Concern that something is not right

Usually Not After-Hours Emergencies

  • Itchy ears or skin
  • Routine nail trims
  • Medication refill requests
  • Non-urgent wellness questions
  • Ongoing concerns that can wait for regular hours

Why We Limit After-Hours Urgent Care to Active Clients

We care deeply about pets and families across North Central Washington, and we understand how stressful it is when a pet needs help after hours. At the same time, after-hours urgent care requires significant coordination between doctors, technicians, support teams, and veterinary triage professionals.

Limiting this service to active patients allows us to provide continuity of care for pets we know, maintain high medical standards, and keep this service sustainable for the clients who rely on us.

Not a Current Cascade Veterinary Clinics Client?

If your pet has not been seen by Cascade Veterinary Clinics within the last 12 months, please contact your regular veterinarian to ask what after-hours services are available through their clinic. If your pet needs emergency care, please contact a 24-hour emergency hospital near you.

Mid-Columbia Pet Emergency Service

Pasco, Washington
(509) 547-3577

Pilchuck Veterinary Hospital

Snohomish, Washington
(360) 568-3113

Need After-Hours Help?

If your pet is an active Cascade Veterinary Clinics patient and you are concerned about their health after hours, call first. The triage team will help guide you through the next step.

Call (509) 663-0793

Frequently Asked Questions

No. New clients cannot be seen through Cascade’s after-hours urgent care service. Please contact your regular veterinarian to ask what after-hours services are available through their clinic, or contact a 24-hour emergency hospital if your pet needs emergency care.

No. Please do not come directly to the clinic unless the triage team has instructed you to do so. Our clinics are not staffed 24 hours a day, and the on-call team must be contacted and prepared before an after-hours visit.

GuardianVets is a third-party veterinary triage service. When you call after hours, a licensed veterinary technician or trained veterinary triage professional will assess your pet’s condition and help determine the next step.

In many cases, care may be provided by a Cascade veterinarian. However, our community of veterinarians also works together to support after-hours coverage, so the on-call veterinarian may sometimes be from another local clinic.

After-hours care requires doctors and support staff to be available outside regular business hours. Limiting this service to active clients helps us provide continuity of care, maintain high standards, and keep the service sustainable for our team and patients.